Returns, Cancellations and Refunds

  1. A 30% Restocking charge will be applied to all goods returned for
  2. Special order tile or bathware products, adhesives, grouts, underfloor heating, chemicals, natural stone (travertine, marble, slate), wood products and shower doors cannot be returned or In the interest of stock rotation and shade management, please return any complete products as soon as possible, but in any case not later than 14 days from date of purchase. All returns must be in the original, unopened packaging condition that is suitable for resale and accompanied by original documentation. In the case of products returned that have lost their resale value and are determined by the company to be not fit for the purpose, the company will not issue a refund. The buyer will be able to pick up the product within 7 days from the Company’s warehouse. Unless the products are collected within 7 days, the company has the right to dispose of them.
  3. All returns must be returned to the point of original
  4. Under no circumstances is any product sold as part of a sale or promotion
  5. Cash or card refunds will not be given under any circumstances. All refunds will be dealt with by means of a credit note or refund This does not affect your statutory rights.
  6. A full refund can be obtained for orders other than special orders cancelled within 14 days from the date of order In the event of a cancellation made within three days of delivery or collection, only a partial refund will be given. Refunds are calculated based on the item’s cost and any applicable taxes.
  7. Cancellations of orders after the goods have been dispatched from our distribution centre or our suppliers will result in a refund less any costs incurred by us in retrieving the items.