Terms & Conditions

Gavelle Interiors Terms & Conditions

Maintain this web site as a service to our customers, and by using our
site you are agreeing to comply with and be bound by the following terms of use. Please
review the following terms and conditions carefully and check them periodically for changes.

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms
and Conditions of use Agreement (“Agreement”) with respect to our site
www.gavelleinteriors.ie This Agreement constitutes the entire and only agreement between
us and you, and supersedes all prior agreements, representations, warranties and
understandings with respect to the Site, the content, products or services provided by or
through the Site, and the subject matter of this Agreement. This Agreement may be amended
by us at any time and from time to time without specific notice to you. The latest Agreement
will be posted on the site, and you should review this Agreement prior to using the site.

Payments

You represent and warrant that if you are purchasing something from us that (i)
any credit card information you supply is true, correct and complete, (i) charges incurred by
you will be honoured by your credit card company, and (iii) you will pay the charges incurred
by you at the posted prices, including any shipping fees and applicable taxes. All prices
displayed are valid only online. In-store pricing may vary. All collections must be able to
produce the card that the product was bought with and valid Photo ID.

Deposits and Payments

A deposit of 50% is required for orders. The balance must then be paid when items arrive
into stock.  If your items are in stock at the time of purchase, they must be paid for in full at
the point of sale. All web-sales must be paid in full at the point of sale.

Check your Order

It is essential that customers ensures all details on their order confirmation are correct and as
requested, at the time of purchase. Once the order is placed, errors cannot be rectified at a
later date and full liability falls to the customer.  Deposits are non-refundable, non-
transferable and credit will not be given for bespoke orders
It is important that all sizes and dimensions are checked by the customer before purchasing
to ensure that the item will fit within the space it is required for.  Our sales team will assist in
the selection, design and size of interior pieces but it is the sole responsibility of the
customer to ensure there is sufficient access to the intended room, taking into consideration

any doorways, narrow corridors, stairwells, lifts etc. The customer is responsible for any
items which do not fit and no refund or exchange will be offered.

Changes and Cancellations

Cancellations and changes are not permitted at any point before or after delivery. 
Once your order has been placed and confirmed.  Items which are cancelled by you, the
customer, will result in loss of deposit or where items have arrived into stock at the time of
cancellation full payment will be required.
We do not offer refunds or exchanges on furniture which has been already delivered. This
does not affect your statutory rights.

Lead Times

We provide all lead times at the time of purchase in good faith however they are
approximations and actual delivery times can vary due to unforeseen circumstances which
are beyond our control. Deliveries can fluctuate up to 30 days. No compensation will be
given for delays due to outside influences.
Delivery will not be considered to be a late order if arrival is within the 30 day period.
If there are any changes to the delivery date or status of your order we will always do our best
to advise you by email as quickly as possible
Bespoke items ordered to exact size, colour and fabric specifications may carry a longer lead
time and cannot be cancelled at any point in the process.

Delivery

Once your items arrives into our warehouse we will contact you. Full payment is required
immediately and delivery or collection must be booked and confirmed within 4 weeks.
Deliveries can be booked by phone or by email.
We are unable to hold any goods longer than 4 weeks from the date of arriving into our
warehouse,. Orders not paid for within these time frames may be cancelled.
Once your delivery date is booked we will give you an indicative delivery time.  If our
drivers arrive at the given delivery time and there is nobody there to receive the delivery, we
will try to contact you, if you cannot be reached or you will not be at the delivery address
within 10 mins your items will be returned to the warehouse and a re-delivery charge will
apply.

Delivery Damage Waiver

In order to enter your home for your delivery, the driver will
request that you sign a waiver form,. If you do not consent to signing this form we will only
be able to deliver to your hall door and not the room it’s intended. While our delivery team
will take as much care as possible when delivering your goods, we cannot take responsibility
for any damage that may be caused during your delivery. You may ask the delivery team to
deliver to an alternative area within the property or request that it is left outside the property
if there is any difficulty delivering to the required room. 

Please ensure the room where the furniture is being placed has sufficient space for the items
to be delivered into, removing any obstructions to ensure safe access.
Rooms must be fully cleared of all furniture and old flooring for carpet and timber flooring,.
If assistance is required to clear the room, this can be arranged prior to fitting at an additional
cost. Please contact the shop for further information @ 012070608
Gavelle Interiors cannot be held responsible for uneven subfloors, levelling of same can be
remedied at an additional cost. Please contact the shop for further information @ 012070608
Old furniture can be removed, at an additional cost. Please contact the shop for further
information @ 012070608

Collections from the Shop

Collections need to be booked at least 24hrs in advance. Please contact the shop to arrange a
suitable time @ 01 2070608
All collections must be checked by the customer at the time of collection, if there is any
damage please report to the shop immediately .
We do not accept responsibility for any damage to items which happens in transit once
collected.

Storage

We will hold your furniture for up to a maximum 4 weeks in our warehouse. Items must be
paid on arrival to our warehouse and can be held for up to 4 weeks. Once the 4 week holding
period expires, a weekly storage charges applies. Please contact the office for further
information on the weekly charge.

Faulty and Damaged Products

Customers must check all items on delivery. Any transport damage to products must be
reported at the time of delivery.  Transport damage cannot be logged after that time. This
does not affect your statutory rights.
Any manufacturing faults that are discovered after delivery must be reported to the shop @
012070608 or by email @ interiors@gavelle.ie Please provide images and as much detail as
possible describing the fault. A representative from the shop/manufacturers may need to
inspect the fault before a resolution is reached.   Our policy is repair, replace, refund, in that
order but all customers are dealt with on a case by case basis. This does not affect your
consumer rights

Returns

Online Changes and Cancellations

For all online purchases you have 14 calendar days to change your mind and cancel without
reason.  You must notify us by email to interiors@gavelle.ie Once your order has been
cancelled you will receive notification and any payments made will be refunded to you.
Refunds can take from 10 -14 days to appear in your account.
If you are unhappy with your purchase once your delivery has arrived please notify us
immediately.  Items can only be returned in their original packaging.  We cannot take back
any items which have been assembled/part assembled or where the packaging has been
disposed of. 
A collection fee of a minimum of €50 will be charged for any items picked up from the
Dublin area and €100 for anything outside Dublin.

Products Excluded from Online Returns

Returns are not permitted on any specially ordered, custom ordered products or sale items–
this includes any custom beds, sofa’s, tables, dining chairs which have been specially made to
customer requirements ie. Fabric and colours chosen, custom sizes etc.
For hygiene reasons mattresses cannot be returned.
If there is any issue with a product purchased online, please contact interiors@gavelle.ie  
The EU Commission also provides an online dispute resolution platform for disputes
regarding online purchases.  You can find online information on:
https://ec.europa.eu/consumers/odr

Faulty and Damaged Products

Customers must check all items on delivery. Any transport damage to products must be
reported at the time of delivery.  Transport damage cannot be logged after that time. This
does not affect your statutory rights.
Any manufacturing faults that are discovered after delivery must be reported to the shop @
012070608 or by email @ interiors@gavelle.ie Please provide images and as much detail as
possible describing the fault. A representative from the shop/manufacturers may need to
inspect the fault before a resolution is reached.   Our policy is repair, replace, refund, in that
order but all customers are dealt with on a case by case basis. This does not affect your
consumer rights

Floor Model

Products marked as “Floor Model” are sold as seen, they must be inspected at the time of
collection and there is no return.

Discount Codes

Voucher/Promo codes are exclusive to our online store only

Giveaway/Competition:

All items used in a giveaway or competition are to be collected
at our Monkstown store. An image must be taken of the winner for social media purposes.
Strictly no cash refunds on gifted items. Items cannot be exchanged. Prizes are to be collected
within 1 month after winner announcement date. By submitting their personal details, the

entrant agrees to Gavelle Interiors processing those details in accordance with the purposes
made known to the entrant at the time of collection.